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Privacy Policy

Fraud Squad TV Inc. and FSTV Web TV Inc. (collectively, "Fraud Squad", "we", "us", "our") are committed to preserving and safeguarding your right to privacy. As part of this commitment, we have developed this Privacy Policy to describe the manner in which we will collect, use, disclose and otherwise manage the personal information you provide us through our website located at www.fraudsquadtv.ca (the "Website") as well as through other activities, such as mail or telephone communications.

Collection and Use of Personal Information

We collect personal information that you provide us when you:

Submit material via our Website, customer service telephone line, or other written submission;
Participate in interactive features of the Website, such as our public forum or blogs;
Subscribe to our newsletter or other communications via e-mail or regular mail;
Enter into a contest or sweepstakes; or
Contact our customer service department with a comment or question or provide feedback or suggestions.

Submissions: Fraud Squad enables you to report your story as a victim of fraud through our Website, by calling our customer service telephone line or by written submission. When you submit your story online, we collect personal information such as your first name, last name, e-mail address, and country of residence. We also collect a description of your experience that you provide, the type of fraud you experienced as well as the place where the fraud occurred. We only use this information to assess your story for possible broadcast, web or newsletter publishing. We will not broadcast or publish your story without your express written consent.

Public Forum: When you post comments or subscribe to a public forum or blog, we may collect personal information such as your first name, last name and email address. We may also collect any comments, suggestions and other feedback you provide through e-mail or as postings to our public forums or blogs.

Newsletter: When you sign up to receive our newsletter or other communications via e-mail or regular mail, we collect your first name, last name, e-mail address and/or mailing address (depending on method of delivery) in order to process your request. We collect this information in order to identify who you are and to provide you with the service you requested. You may remove yourself from our electronic newsletter mailing list by clicking the "unsubscribe" button that appears at the bottom of our e-mails. You may also remove your self from our electronic or regular newsletter mailing list by contacting us as set out in the "How to Contact Us" section below.

Promotions or Surveys: When you enter a contest or sweepstakes ("promotion") or participate in a survey or poll ("survey") we may ask you to provide your name, address, phone number and e-mail address. We use the information we collect on promotion entry forms to administer your participation in the promotions and for other purposes stated on the entry form. Our surveys ask for opinions on various issues and may be sponsored by our advertisers and partners. Most information obtained through surveys is aggregated and used internally. We may share survey information with advertisers, sponsors and marketing partners in an aggregated, non-personally identifiable form. In the event personal information is requested as part of a survey, such personal information is never provided to unaffiliated third parties without your consent.

Customer Service: When you call one of our customer service representatives, or e-mail us with a comment or question, you may be asked for information that identifies you, such as your name, address and telephone number. We use this information to help us promptly answer your question and we may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our Website.

Website Information: Generally, you can visit our Website without telling us who you are or providing us with any personal information. We collect the IP (Internet protocol) addresses of all visitors to our Website and clickstream and other related information such as page requests, browser type, operating system and average time spent on our websites. We use this information to monitor and improve our Website.

Cookies: We collect "cookie" information from your browser to identify your computer and provide us with a record of your visits to our Website. The technology used to gather "cookie" information is provided by the Internet browser you use, and may be turned off by using your browser preference buttons (collectively, the foregoing is referred to as "Usage Data"). You may find that some parts of the site will not function properly if you have refused cookies. We use this statistical information to help us to understand how our Website is used (e.g., which pages or sections are most popular and when are the peak activity times), which assists us in planning for future improvements to the Website.

Web Beacons: Our Website may also use small pieces of software code called "web beacons" or "clear gifs" to collect anonymous and aggregate advertising matrix, such as counting page views, promotion views, or advertising responses. A web beacon is an electronic image called a single-pixel or clear GIF. Web beacons can recognise certain types of information, such as a user’s cookie number, time and date of a page view, and description of the page where the web beacon is placed. You may render some web beacons unusable if you choose to reject their associated cookies. These web beacons may be used to deliver cookies that conform with our cookie policy above.

Disclosure of Personal Information

Except as expressly set out in this Privacy Policy, we will not sell, rent, transfer or otherwise disclose any of your personal information to any third party without your consent.

Legal: We must provide your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defence of legal claims. Third Party Processors: Certain personal information may be transferred among our family of companies or other third parties solely for the purposes of responding to your question, concern or request. We may also transfer (or otherwise make available) your personal information to third parties who provide services on our behalf. We may store and process personal information in Canada and the United States or in any other country in which we (or any of our affiliates, subsidiaries or agents) maintains facilities. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable data privacy laws, and are prohibited from using or disclosing your personal information for any purpose other than providing the services on our behalf or as otherwise required by applicable law. Purchase and Sale of a Business: In the event that we sell all or part of our business or make a sale or transfer of assets or are otherwise involved in a merger or business transfer, we may transfer your personal information to a third party as part of that transaction.

Aggregated Information: We may share anonymous aggregated information, such as statistics regarding the types of fraud reported, demographic information, or Usage Data with third parties, including sponsors, marketing partners, potential purchasers of our television programming and law enforcement agencies.

Third Party Websites and Advertisers

The Website may include links to third party websites. The inclusion of any link does not imply our endorsement of any other company, its websites, or its products and/or services. These third parties have separate and independent privacy policies, which we recommend you read carefully. Any personal information you share with these third parties through their websites will be administered under their privacy policies. We have no control over third party websites and therefore have no responsibility or liability for the manner in which such third parties may collect, use or disclose and otherwise treat your personal information.

The Website may also contain advertisements for our sponsors. This Privacy Policy does not cover any use of information that such third parties may have collected from you or the methods used by the third-parties to collect that information (e.g., cookies, web beacons and clear gifs).

Security of Personal Information

We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to maintain the confidentiality of all personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We will only keep your personal information for as long as it remains necessary or relevant for the purposes stated above or as otherwise required by law.

To provide you with increased online security, access to your personal information may be protected by a user name and/or password. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).

Changes to our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the privacy policy in place at the time of collection of such information, or as you otherwise consent.

How to Contact Us/Withdraw Consent

If you would like to withdraw your consent for the collection, use and/or disclosure of your personal information, access the personal information we have about you, update or correct factual errors in our records, or if you have any inquiries or comments about this Privacy Policy, please contact us as set out below. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections.